Return & Refund Policy.
Fourteen days, every order, no questions. Here are the full terms.
01. Return Eligibility
Customers may request a return within 14 days of receiving their order. To qualify, products should generally be unused, unopened, and returned in their original condition with the original packaging, labels, accessories, and applicable documentation.
02. Damaged, Defective, or Incorrect Items
Products that arrive damaged, defective, incomplete, or different from the item ordered may qualify for a return or replacement even when the issue is discovered after delivery. Customers should report such issues as soon as reasonably possible after receiving the order.
03. Non-Returnable Items
Certain products may not be eligible for return where they are opened, used, altered, personalized, perishable, or otherwise unsuitable for resale due to their nature. Products marked as non-returnable at the time of purchase are also excluded unless they arrive damaged, defective, or incorrect.
04. Return Request
A return request must be submitted within 14 days from the date of delivery. Customers may be asked to provide the order details, reason for return, and photographs or other information needed to assess the condition of the product.
05. Return Approval
Return requests are reviewed against the applicable eligibility requirements. Approval of a request does not occur automatically and may depend on the condition of the product, reason for return, and information provided during the review.
06. Return Collection
Where a return is approved, collection arrangements may be provided through an authorized courier or logistics partner. Customers should securely package the item and make it available for collection according to the instructions provided.
07. Product Condition
Returned products should be in the condition required by the applicable return eligibility rules. Missing accessories, significant damage caused after delivery, signs of misuse, or alterations may affect return approval or the amount eligible for refund.
08. Inspection
Returned products may be inspected after reaching the designated processing facility. Refunds or replacements are confirmed only after the returned item has been reviewed and the applicable eligibility requirements have been satisfied.
09. Replacement Option
Where an item is confirmed to be damaged, defective, or incorrectly supplied, a replacement may be offered subject to product availability. If a suitable replacement is unavailable, an eligible refund may be processed instead.
10. Refund Eligibility
Approved refunds are issued only after the returned product has successfully completed the applicable inspection process. The refund amount may be based on the eligible purchase amount and may exclude charges that are not refundable under the applicable policy.
11. Refund Method
As all orders are placed using Cash On Delivery, refunds are not provided as a reversal of an online card or digital payment. Approved refunds may be issued through an available bank transfer, UPI, wallet, or other supported non-cash refund method after the required verification.
12. Cash Refunds
Delivery personnel and return-pickup agents are not authorized to provide cash refunds. Refunds are processed only through the designated refund process after the return has been reviewed and approved.
13. Refund Processing Time
Once a return has been inspected and approved, the refund will generally be initiated within the stated processing period. The time required for the funds to appear may vary depending on the selected refund method and the receiving financial institution or service provider.
14. Return Shipping
Where the return is due to a damaged, defective, or incorrect item, return collection may be arranged according to the applicable service process. For other eligible returns, applicable return collection or shipping conditions may vary.
15. Failed Collection
Customers are responsible for making the approved return available at the agreed collection location. Repeated failed collection attempts, unavailable packages, or incorrect collection information may delay or affect the return process.
16. Exchanges
Exchanges may be available for eligible products depending on inventory and product conditions. Where an exchange cannot be completed, an eligible refund may be considered instead.
17. Promotional or Bundled Items
Returns involving promotional products, bundles, discounts, or complimentary items may be subject to additional conditions. All items included in a qualifying bundle may need to be returned together where applicable.
18. Order Cancellation
Cancellation requests may be accepted before an order is dispatched, subject to the available cancellation process. Once an order has entered the delivery process, it may no longer be possible to cancel it and the customer may need to follow the applicable return procedure.
19. Unaccepted Deliveries
Because orders are fulfilled using Cash On Delivery, repeatedly refusing or abandoning confirmed orders may result in delivery restrictions or limitations on future Cash On Delivery orders.
20. Policy Changes
This Return & Refund Policy may be updated from time to time to reflect changes in products, services, operational procedures, or applicable requirements. The version displayed on the website will apply to eligible requests according to the applicable terms.
21. Final Review
All returns, replacements, and refunds remain subject to verification and the eligibility requirements described in this policy. Submitting a return request does not by itself guarantee approval of a return, replacement, or refund.