01. Information We Collect
We collect information you provide when placing an order, requesting support, joining our signal or update list, or interacting with our website. This may include your full name, delivery address, phone number, email address, order details, product selections, and information necessary to process returns or exchanges.
02. Order Information
When you place an order, we collect the information required to prepare, dispatch, and deliver your purchase. This may include the items ordered, quantity, delivery instructions, order status, and relevant communication records associated with the order.
03. Cash On Delivery
Cash On Delivery is the only payment method available for purchases. We do not collect, process, or store credit card numbers, debit card numbers, banking passwords, card security codes, or online payment credentials through the website. Payment is collected at the time of delivery according to the applicable order amount.
04. How We Use Your Information
Information we collect is used to process and fulfil orders, arrange delivery, communicate order updates, provide customer support, manage returns and exchanges, address delivery issues, maintain transaction records, and improve the shopping experience.
05. Order Communications
We may use your phone number or email address to send information related to your order, including order confirmation, dispatch notifications, delivery updates, return information, and other necessary service communications.
06. Signal or Update List
If you voluntarily join our signal or update list, the information you provide may be used to send the updates, product information, offers, or other communications you requested. You may stop receiving optional communications at any time through the available unsubscribe or preference mechanism.
07. Delivery Information
Delivery information is used to ensure that your order reaches the address provided during checkout. We may share necessary delivery details, such as your name, phone number, and delivery address, with the courier or logistics provider responsible for completing the delivery.
08. Third Party Service Providers
We may work with trusted third-party service providers that assist with website operations, order fulfilment, logistics, customer support, analytics, communications, or other services necessary to operate the shopping website. Such parties receive only the information reasonably required to perform their services.
09. Data Protection
We use reasonable administrative, technical, and organizational measures to protect the information we hold against unauthorized access, misuse, alteration, disclosure, or loss. Access to customer information is limited to personnel and service providers who need it for legitimate business purposes.
10. Cookies and Website Technologies
The website may use cookies, local storage, pixels, or similar technologies to remember preferences, maintain shopping functionality, understand website usage, improve performance, and provide a smoother browsing experience.
11. Analytics Information
We may collect general technical and usage information, such as browser type, device information, pages visited, approximate location, referring pages, and interaction patterns. This information may be used in an aggregated or statistical form to understand website performance and improve our services.
12. Returns and Exchanges
Information associated with an order may be used to verify and process return or exchange requests. This may include order details, product information, delivery information, return reasons, and relevant communication concerning the request.
13. Refund Information
Where a refund is approved under the applicable return and refund policy, we may collect only the information reasonably necessary to complete the refund through the available refund method. Cash refunds are not provided by delivery personnel.
14. Information Retention
We retain customer and order information only for as long as reasonably necessary to fulfil the purposes described in this policy, maintain business and transaction records, resolve disputes, process returns, comply with applicable legal obligations, and protect our legitimate interests.
15. Information We Do Not Sell
We do not sell customer information as a product or service. Personal information is used for legitimate operational, service, communication, security, and business purposes as described in this policy.
16. Data Sharing
We do not share personal information indiscriminately. Information may be disclosed when necessary to fulfil an order, provide requested services, operate the website, prevent fraud or misuse, resolve disputes, protect rights and property, or comply with applicable law or lawful requests.
17. Children's Privacy
Our website is intended for general shopping use and is not knowingly designed to collect personal information directly from children. If information is provided by or about a child without appropriate authorization, appropriate steps may be taken to remove it where required.
18. Data Accuracy
Customers are responsible for providing accurate and complete information when placing an order. Incorrect names, phone numbers, or delivery addresses may affect our ability to process or deliver an order successfully.
19. Your Choices
You may choose not to provide certain information; however, some information is necessary to place and deliver an order. You may also opt out of optional promotional or update communications using the available unsubscribe or preference options.
20. Policy Updates
This Privacy Policy may be updated when our services, website features, business practices, or legal requirements change. Any updated version will be made available on this website, and continued use of the website after an update may constitute acceptance of the revised policy where applicable.
21. Acceptance
By using the website, submitting information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above.